Propeller Swim School Terms and Conditions

Payment and Fees

Payment due date (School Term fees): Swim fees must be paid by the due date shown on your booking confirmation. All fees must be paid before a swimmer starts their first lesson.
School Holiday Program fees (Updated): Payment terms for School Holiday Program bookings are outlined under the School Holiday Promotion Policy.
Non-payment: If payment is not made on time, Propeller Swim School may cancel the booking and release the reserved place. We will contact you if we intend to do this.
Automatic rollover enrolments (Updated): If a swimmer has not changed level, their enrolment may roll over automatically into the following term (same level) unless the caregiver advises us otherwise by the relevant cut-off date/communication from the school.
Public holidays: We do not operate on public holidays. If your lesson falls on a public holiday, you will not be charged for this lesson.
Missed lessons (general): There will be no refund for lessons missed due to conflicting activities, holidays or if you choose to miss a lesson.
Group lesson withdrawal (after term begins): After classes have begun, if you withdraw a swimmer from a group class for any reason other than prolonged injury, we require at least 4 weeks’ notice before the withdrawal date.

We intend to keep consistency of teachers throughout the term, however, due to unforeseen circumstances we cannot guarantee teachers.
There may be occasions when the time of a class is changed, however this will be done in communication with the caregiver.
Minimum ratios per class apply. Should class numbers fall below minimum ratios the lesson time may be rescheduled.

This is not a public pool, so you need to supervise your child/children before and after lessons.
3 strike policy (Tutors will be following 3 strike policy for behaviour management, as outlined.):

All under 3’s MUST wear a disposable little swimmer nappy, even if they are toilet trained. Babies must wear a double layer protection (disposable little swimmer nappy & reusable nappy). Both are sold at reception.
Swimming caps are compulsory for all swimmers from pre-schoolers and older.
Rash vests are encouraged as they keep your child a little warmer. If worn they must be tight and not baggy.

You are permitted to film or photograph your own child, however, you are NOT permitted to film or photograph other children without the permission of the swim instructor and other parents involved.
No cameras or video use in changing rooms.

Group lessons

There will be no refund for lessons missed due to conflicting activities, illness, holidays or if you choose to miss a lesson.
You will receive 1x make-up lesson for each lesson missed.
We must receive notification that you will not be attending lessons at least 2 hours before your lesson start time.
Make-up lessons can be used within the following terms, only if you continue enrolment.
Space in make-up classes is not guaranteed and is dependant of availability.
Propeller Swim School reserves the right to cancel booked make-up lessons in the event a lesson is required for a new customer.
Credit is not available as an alternative.
Make-up lessons can only be booked up to 7 days in advance.
Make-up lessons cannot be guaranteed with the same tutor.

Private lessons

Normal fee will be applied to any “no show” private lessons.
We will offer 1x credit for a missed lesson due to illness. We must receive notification that you will not be attending lessons at least 4 hours before the lesson start time.
For missed lessons, with notification of being absent before 4 hours before the lesson start time, you will only be charged 50% of the lesson fee. We are required to pay our instructors for the time of the lesson throughout the full term, regardless of student attendance.
If you withdraw from private lessons for any reason (including prolonged injury), a cancellation fee will be applied based on the remaining term lessons. The fee will be calculated at a rate of $12 for every 15 minutes or $24 for every 30 minutes of the remaining scheduled lessons. This fee must be paid at the time of withdrawal.

We must receive notification of missed lessons at least 2 hours before the lesson start time.
Credit will be applied in the event of long-term injury, at Propeller Swim School staff’s discretion.
Your space in the class will be forfeited, and you will need to re-book when ready to commence lessons again.
Propeller Swim School reserves the right to ask for a medical certificate.

Once enrolled, no cancellations, refunds, transfers, or modifications are permitted.
Promotion lesson schedules are fixed (no rescheduling).
Full payment must be made within 2 days after booking to confirm/secure booking. (Updated)
Schedule/instructor changes may occur if required.
By enrolling, families agree to follow all swim school policies and safety guidelines.

Children aged 4 and under: must be accompanied to the restroom by a parent/guardian, who should use the restroom matching the guardian’s gender.
Children aged 7 and above: should use the restroom/changing room matching the child’s gender (fathers may accompany sons; mothers may accompany daughters).
If parent and child are different genders and the child is 7+, the staff room next to the women’s restroom is the designated family changing room. Please close the door and leave it tidy for others.
Swimmers with disabilities are exempt from these terms.