CCNS Terms and Conditions

Terms of Service

These terms of service apply to all registered participants and activity attendees of the Canterbury Chinese Swimming Training Classes (CCNS). Swimming and related activities carry inherent risks, so participants are advised to make informed decisions.

• Participants must adhere to CCNS learning requirements and complete the exercises outlined in the training program. Due to individual differences, CCNS does not guarantee that participants will learn to swim.
• Participants must ensure they are in good health and free from medical conditions unsuitable for swimming. If necessary, participants should provide a recent health check report, including but not limited to skin, heart, blood pressure, and mental health examinations. Those deemed unfit to swim by a doctor cannot register. Common disqualifying conditions include:
• Skin diseases
• Heart disease
• Hypertension
• Mental disorders
• Epilepsy
• Conjunctivitis
• Sudden illnesses or pregnancy
• Participants must obtain the consent of the coach or on-site personnel before entering or leaving the pool and strictly follow their instructions. Any discomfort must be promptly reported, and participants should call for help loudly when necessary.
• Concealment of health issues is prohibited. Participants bear responsibility for accidents resulting from undisclosed health problems.
• Accidents or discomfort caused by the participant’s health conditions (e.g., illness, injury, infection) during training are their responsibility. Outside class hours, the safety of participants and minors is the responsibility of their guardians.
• Swimming lessons may involve necessary and appropriate physical contact. If participants or their guardians have concerns, please notify the coordinator in advance.
• All activity participants are considered fully capable of civil conduct. CCNS, coaches, organizers, and sponsors are not liable for damages unless directly attributable to the coach.
• Guardians of minors must accept risks and responsibilities during the activity. Proxy registrants must ensure the registered individual is informed of and agrees to these terms.
• Participants assume the risks associated with swimming activities.

 

 

User Agreement

1. Teacher Assignments CCNS will assign teachers for group or private lessons based on participants’ needs. In cases of force majeure or operational adjustments, CCNS will arrange alternative teachers to minimize the impact on participants.
2. Registration and Payment Upon registration confirmation, a bill will be issued. Fees are charged based on the total number of sessions in a learning period (semester or holiday). Fees must be paid before the course starts or before the bill’s due date. Registrations with overdue payments will be considered invalid, and CCNS reserves the right to cancel them.
3. Specified Teacher Services For private lessons, participants who request a specific teacher must pay an additional fee of $12 NZD per hour (subject to cost adjustments). This fee is non-refundable.
• If a specified teacher cannot be arranged due to force majeure, participants can choose one of the following options:
• Substitute teacher or reschedule
• Retain the full amount as credit for future use
4. Classroom Discipline To ensure order and safety, CCNS implements a three-warning system:
• First warning: Verbal reminder
• Second warning: Leave the pool for 5 minutes
• Third warning: Dismissal from the day’s class; related fees will not be retained or refunded
5. Additional Costs Entry fees for swimming facilities, personal training equipment, and competition fees are borne by participants. CCNS course fees do not include these costs.
6. Class Timings Participants must arrive 5 minutes early and leave within 10 minutes after class. Any accidents during extended stays are the responsibility of participants or their guardians.

 

 

Leave and Refund Policy

1. Private Lessons (One-on-One or One-on-Two)
• Participants must notify CCNS customer service via SMS, email, or WeChat at least 12 hours in advance for leave requests. Missed lessons can be rescheduled.
• Lessons not notified in advance cannot be refunded or credited but may be exchanged for a group lesson.
• Private lessons that cannot be rescheduled for personal reasons can be credited after deducting a handling fee of $36 NZD/hour (pro-rated for other durations). Credits are non-refundable.
• Cancellations:
• More than two weeks before the course starts: Full refund
• Within two weeks before the course starts: Two weeks of fees will be charged
• After the course starts: Four weeks of fees will be charged, and the remaining will be refunded
2. Group Lessons (Three or More Participants)
• Leave requests must be made at least 2 hours in advance. Missed lessons without prior notice cannot be refunded or rescheduled.
• Cancellations:
• More than two weeks before the course starts: Full refund
• Within two weeks before the course starts: Two weeks of fees will be charged
• After the course starts: No refunds or credits
• For advanced courses, second-class specials cannot be rescheduled, refunded, or credited.
3. Holiday Courses
• Confirmed private or group holiday courses cannot be canceled, refunded, or credited.
• If eligible, lessons can be transferred to another individual.
4. Head Coach Lessons
• Makeup lessons for head coach services will only be arranged within the limits of time and venue availability.
• Head coach lessons cannot be refunded or credited.
5. Makeup Lesson Rules
• Validity:
• Makeup lessons for private and group sessions are valid for 12 months and must be scheduled within seven days of the desired date. Unscheduled lessons within this period will be forfeited.
• Usage:
• Missed lessons can only be rescheduled within the semester of regular enrollment.
• Unfinished makeup lessons at the semester’s end can be used during holidays, limited to the number of weekly classes previously enrolled in.
• Makeup lessons canceled due to venue or teacher issues will be credited back but are non-refundable or transferable.
6. Force Majeure
• For cancellations due to force majeure, non-makeup lessons’ fees can be:
• Fully refunded
• Converted to credits for future use

 

 

Privacy Policy

1. Privacy Protection Statement CCNS is committed to protecting your personal information. In some cases, CCNS may need to collect your information to provide services. This policy explains the specifics of data collection and use.
2. Scope of Application This policy applies to all CCNS-related services. With the expansion of services, the privacy policy may be updated. The latest version will be published in the service system and take immediate effect.
3. Information Collection During registration, CCNS may collect personal information, including but not limited to:
• Name
• Gender
• Date of Birth
• Contact Number
• Email Address
• Health Information (e.g., medical conditions)
• CCNS is not responsible for consequences arising from incorrect or incomplete information provided.
4. Use of Information During Activities CCNS may record and display participants’ achievements during:
• Land or swimming practice
• Competitions or related activities
5. Scope of Information Display CCNS may use participant photos, names, or related information on:
• Social media platforms (e.g., Facebook, Instagram, WeChat)
• Newspapers, newsletters, or flyers
• Internal CCNS communications
6. Information Security Protection CCNS commits to taking strict measures to safeguard your information from unauthorized access, use, or disclosure.
7. Information Disclosure CCNS will only disclose your personal information under the following circumstances:
• Required by law or regulation
• To protect CCNS’ interests
• In emergencies to ensure the safety of staff, participants, or the public

 

Updates to Terms

These terms are effective from March 21, 2025, replacing previous versions. For matters not covered herein, CCNS reserves the right of final interpretation.